Refund Policy

Last updated: March 1, 2023

At HalcyonField, we take great pride in the quality of our products. Every effort is made to deliver delicious pizzas and sides that align with our high standards. However, we understand that there may be instances where you are not satisfied with your order received from halcyonfield.site. The following policy outlines the conditions under which refunds may be granted.

Cancellation Policy

If you wish to cancel your order, you must do so within 5 minutes of placing the order. As we strive to deliver your food as quickly as possible, any cancellation requests made beyond this time frame cannot be accepted. You may contact us at +44 20 7946 0958 to process the cancellation.

Refund Eligibility

Refunds are eligible in the following scenarios:

• Incorrect Order: If you receive a product different from what you ordered, we request that you contact us within 2 hours of the order delivery. Please provide us with the order number and photographic evidence of the incorrect item.
• Product Quality: If you are unsatisfied with the quality of the food, please contact us within 2 hours of order delivery. Describe the issue in detail and, if possible, include photographs to support your claim.
• Non-Delivery: If you do not receive your order due to our error, please contact us so we can arrange a re-delivery or issue a full refund.

Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at +44 20 7946 0958 and provide your order number along with the reason for the refund request.
2. Include any photographic evidence if applicable.
3. Once your refund request is reviewed and approved, the refund process will be initiated.

Refunds will be issued to the original method of payment within 5 to 7 business days, depending on your financial institution. If the original method of payment is unavailable, we will contact you to arrange an alternative refund method.

Refund Limitations

Refunds will not be provided in the following cases:

• Order Adjustment: If you change your mind and wish to adjust your order after it has been placed, we cannot provide a refund for any items removed. However, you are welcome to add additional items within the first 5 minutes.
• Delivery Address Error: If a delivery cannot be completed due to an incorrect or incomplete address provided by the customer, refunds will not be available.
• Late Delivery: While we aim to deliver your order promptly, we cannot offer refunds solely on the basis of delivery time unless the delay is unreasonable and due to our mistake.

Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at:

HalcyonField
Phone: +44 20 7946 0958
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Website: halcyonfield.site